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Terms & Conditions

Terms & Conditions

Returns / Credit Note / Refund Policy

  • All sales are considered firm (non-returnable) and no returned goods will be accepted unless pre-arranged prior to the sale taking place and subject to management discretion. No staff may collect goods from clients without company pre-approval.

  • Special offers are not subject to any further discount and may not be used in conjunction with any other special offer or discount. Special offers are not generally available on credit account.

  • No refund will be allowed on goods accepted for return and they will have to be exchanged for a voucher / credit note or goods to the value of the return. In cases where a refund is agreed to the return value is the purchase price less a 10% handling fee (maximum R50). Proof of purchase must be provided and electronic goods must be in their original packaging.

  • These goods will not be accepted for return unless due to an error on the part of Caxton Books: study guides, photocopiable material, e-books, software, special offers or any non-stock item ordered specifically for clients ("special orders").

  • Proof of purchase must be provided for all returns and no goods will be accepted for return / exchange or credit once thirty days from the date of sale has elapsed.

  • When orders are cancelled by clients subject to approval from Caxton Books a 10% handling fee (maximum R50.00) will be levied. This handling fee will not apply when Caxton Books cannot provide the goods due to re-print or out-of-print problems.

  • Goods purchased through the back-to-school program may be exchanged for a gift voucher / credit note or goods within ten days of receipt of goods (subject to all conditions herein).

  • Children moving to a new school or staying in the same grade after having ordered books will have the option of a refund less a ten percent handling fee (maximum R50.00). Written proof must be provided from either school if the former or your current school if the latter.

  • Where any terms and conditions are contrary to applicable South African legislation, the applicable legislation will prevail.

  • The management of Caxton Books reserves the right to make change to these standard terms and conditions of business without prior notice.

Intellectual Property Rights

All the content, trademarks and data on this web-site, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Caxton Books and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications

When a person visits www.caxtonbooks.co.za or sends an e-mail to any e-mail address related to this web-site, that person consents to receiving communication from Caxton Books electronically and agrees that all agreements, notices, disclosures and all other information sent by Caxton Books satisfies any legal requirement, including but not limited to the requirement that such communication should be “in writing”.


No person, business or web-site may frame this web-site or any pages on this web-site in any way whatsoever.

Spiders and Crawlers

No person, business or web-site may use any technology to search and gain any information from this web-site without the prior written permission of Caxton Books. Such permission should be obtained from .


No person, business or web-site may link to any page on this web-site without the prior written permission of Caxton Books. Such permission should be obtained from .
Hyperlinks provided on this web-site to other web-sites are provided as is and Caxton Books does not necessarily agree with, edit or sponsor the content on these other web-sites.


Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Caxton Books nor any of its agents or representatives shall be liable for any damage, loss or liability of whatever nature arising from the use or inability to use this web-site or the services or content provided from and through this web-site. Furthermore, Caxton Books makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from and on this web-site are free from errors and omissions or that the service will be one hundred percent uninterrupted and error free. Users are encouraged to report any possible malfunction(s) and/or error(s) to .
Information, ideas and opinions expressed on this web-site should not be regarded as professional advice and/or the official opinion of Caxton Books. Users are encouraged to take professional advice before taking any course of action related to information, ideas and/or opinions expressed on this web-site.
All purchases from www.caxtonbooks.co.za are made pursuant to agreements with shipping and delivery agents and risk of loss passes from Caxton Books to such agents upon delivery of any item to such agent.
This web-site is supplied on an “as-is” basis and has not been compiled or supplied to meet any user’s individual requirements. It is the sole responsibility of the user to satisfy himself/herself prior to entering into this agreement with Caxton Books that the service available from and through this web-site will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.
Neither Caxton Books nor any of its agents or representatives shall be liable for damage, loss or liability of whatever nature arising from the use or inability to use any product purchased through/on this web-site.


The price of any item is displayed with the item. In the event of a sale or special offer the discounted price will be displayed.
Shipping costs are detailed under Orders and Deliveries.
Value Added Tax at the ruling rate is included in all prices on this web-site. While VAT is not levied on purchases if both the billing and shipping addresses are international, we are currently unable to accommodate this option. Please contact and we will assist you with foreign orders.
Import Duties may be payable by recipients of goods in foreign countries. We are unable to calculate or estimate these costs and suggest that you research this issue prior to placing any orders.


Please refer to
All delivery times are quoted based on shipment to a South African address. Please contact and we will assist you with foreign orders.

Agreements of Sale

An Agreement of Sale between Caxton Books and the user only comes into effect if and when a credit card authorisation is received from the issuing bank or a deposit/electronic funds transfer is credited to Caxton Books bank statement.
Caxton Books reserves the right to refuse to accept and/or execute an order without giving any reason(s). Caxton Books also reserves the right to cancel orders in whole or in part as circumstances dictate. Caxton Books will only be liable to refund money already paid by the user.
Caxton Books shall take all reasonable efforts to maintain correct prices on all goods. If however an error occurs Caxton Books will not be obliged to sell the goods at the incorrect price and shall only be liable to refund monies paid.

Governing Law

This web-site is hosted, controlled and operated from the Republic of South Africa and is therefore governed by South African law.


Caxton Books shall take all reasonable steps to protect the personal information of users. For this purpose the clause “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: .


Caxton Books chooses as its domicilium citandi et executandi for all purposes under this agreement 21 Warrington Road, Kenilworth, Cape Town, 7708.

Changes to Agreement

Caxton Books may at its sole discretion, change this agreement or any part thereof at any time without notice.







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